Experian Releases Contact Monitor
- by Radu Cotarcea
Experian announced on August 2 the release of Contact Monitor, meant to “help businesses reduce wrong-party contact that supports compliance with the Telephone Consumer Protection Act (TCPA)."
Experian is a global information services company, providing data and analytical tools. It helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.
According to the company’s press release, Contact Monitor will:
• Phone owner — returns the phone owner name as reported by the current carrier
• Current carrier name — provides the phone carrier name and the date of the last change
• Match score — gives a detailed, easy-to-interpret numeric score to support your contact strategy
• Current phone type — identifies the current phone type (landline, cell, VoIP, etc.)
• Time stamp — provides the time of the scrub or update
• Daily monitoring –- gives the user the ability to select which verified contacts to monitor for daily changes in ownership, carriers and/or line type
“With the significant changes and uncertainty brought forth by the TCPA and the Federal Communications Commission’s order, it’s important to understand the critical nature of increasing the accuracy of right-party contact for customer communications,” said Paul DeSaulniers, Experian’s Senior Director for Risk Scoring and Trended Data Solutions. He added: “Contact Monitor is a leading product in the market that can match customer contact details with the correct consumer and monitor for phone ownership changes within hours. That is invaluable data that can reduce the risk of TCPA liability.”
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