PSCU Deploys Qlik Sense
- by Radu Cotarcea
Qlik has announced that financial services and payment solutions provider PSCU has deployed its Qlik Sense.
PSCU supports over 800 Member-Owner credit unions by providing services such as 24/7/365 contact center support, credit, debit, and prepaid card processing, online bill payment, and digital payments solutions. According to Qlik, by leveraging its solution, "PSCU is able to aggregate large amounts of operational performance data from various sources such as frontline applications, databases and surveys." It further argued that the data provides decision makers near real-time information to make tactical, data-driven business decisions that support PSCU’s vision of providing an unparalleled member experience.
Mike Dove, Senior Business Intelligence Analyst for PSCU, commented: "PSCU is committed to providing excellent service to its Owner credit unions and their members. Our partnership with Qlik is helping to streamline our operation by uncovering insights that indicate shifting market trends, as well as fluctuating Owner sentiment. We are continuing to use technology like this to enable our ability to leverage data and exceed the expectations of our Owners and their members."
Paul Van Siclen, Qlik Director of Industry Solutions, Financial Services, added: "Financial services companies are constantly looking for new, data-driven ways to drive efficiencies that will not only reduce customer churn but also increase customer satisfaction. Financial services providers like PSCU are transforming their analytic capabilities to move beyond static reports that explain what happened, to more modern analytic capabilities that can explain why something happened and, even better, what’s likely to happen in the future. These capabilities can look across all data sources, and help maximize their investments in people, data and ideas."