Adestra Gets the Customer Focus Award
- by Radu Cotarcea
Adestra, a marketing tech software solutions and services provider, was once again awarded the Customer Focus Award by the Institute of Customer Service (ICS) at the UK Customer Satisfaction Awards ceremony, the company announced on March 13th.
The annual event places spotlight on organizations with outstanding customer services that build a sustainable culture around it. Adestra has been shortlisted for the award for five years in a row, taking home the top honour in 2014 and again this year.
Henry Hyder-Smith, CEO of Adestra, commented: “When we founded Adestra, we did so because we believed that marketing success takes more than just good technology; it needs great customer service to provide real value to customers. Winning both the Stevie Award and the ICS Customer Satisfaction Award less than a week apart is an incredible recognition of our dedication to ensuring that customer service remains at the heart of what we do as we develop our global business.”